Help Center

FAQ

We are now shipping worldwide . All items are shipped within 2 business days. Please allow 5-15 business  days for delivery within Canada and United States and up to 3 weeks for international Countries. A tracking number will be provided via e mail once your item has been shipped. Please note that Shipping times can vary in busy seasons.

Pick ups- If you are in the local area you may pick up your order, just send us a message after purchasing to let us know you would like to pick up your order .

Your order will be neatly packaged in a Decorative Jewelry Pouch

All of our items are shipped fast from Canada . All orders are shipped direct from Expression Jewelry.

Shipping Rates:

Canada- $2.95-Standard mail or $12.95 for Expedited with tracking

United States-$7.95 includes tracking with USPS

International-$16.95 includes tracking

If for some reason, your order does not get delivered, please contact our support team at sales@expressionjewelry.com

We accept all major credit cards and Paypal. All prices are listed in Canadian dollar. However you can use the convenient currency converter on our site for your desired currency.

All of our 925 sterling silver charms are compatible with all popular brands . Our 925 silver jewelry is hallmarked with the 925 stamp. We guarantee our jewelry is made with top 92.5 solid Sterling Silver and never plated.

We have a 100 % Money Back Guarantee, if your not happy for any reason we will refund you!!

We accept returns or exchanges within 14 days of receiving your order if an item is defective or if  you have received the wrong item.

All return merchandise must be in their original condition and appearance. To return an item please send us an e mail .

To return merchandise, please contact us with the following information at sales@expressionjewelry.com

  • Full Name
  • Order Number
  • Email Address
  • Item Number
  • Date of Order
  • Indicate whether you want to return or exchange

You will be sent an e mail with tracking information and tracking link as soon as your item has been sent, please allow 2 business days.

Will my personal information be shared?

Absolutely not, we value your privacy and will never share your information with third parties.

 Is your shopping cart secure?

Yes we value your security,  orders are processed through Paypal or Shopify so your information is always protected.


Privacy

At Expression Jewelry all information collected by web forms and e-mail is used solely to make your shopping experience more convenient. We do not disclose this information to third parties at any time.

By signing up for a new account and/or submitting your e-mail address, you give Expression Jewelry permission to contact you by e-mail regarding your orders and other information related to our products and services. If you do not wish to receive such e-mails, simply send a message to sales@expressionjewelry.com with the subject line "unsubscribe", and your e-mail address will be removed from our mailing list. 

Cookies

When you enter our web store, a cookie is deposited in order to uniquely identify your computer on the internet.  A cookie is a small text file that contains randomly generated numbers and letters that allows us to keep track of additions made to your shopping cart and allows you to place your order online.  If your browser does not accept cookies, you will be unable to use our web store.  This cookie allows you to use our web store.

Expression Jewelry advertises on the internet using third party vendors, such as Google. Google may use cookies based on a user's previous visits to our website in order to serve more relevant advertising. Visitors can opt out of Google's use of cookies by visiting Google's Ads Preferences Manager.

Security

At Expression Jewelry, we are committed to providing you with the most secure shopping experience possible. Your credit card number, name and contact information are protected by the use of SSL (Secure Sockets Layer) technology. With this technology only Expression Jewelry is able to view your account information.

How do you find out if your connection is secure? Look in the lower, right hand corner of your browser. If there is an unbroken key or closed lock, you are using a secure connection. Additionally, if the web address you are at starts with "https" instead of "http," your connection is secure.

From time to time we offer special promotions and discount codes.

Codes and Discounts will work at the time of checkout, please enter your code in the discount box on the checkout page.

We would love to hear your feedback on your shopping experience. Please send us an e mail at sales@expressionjewelry.com  with your product photos and review. We will post to our site once received with your permission.

Product reviews can be found by clicking on the item you are interested in and scrolling to the bottom.